Alert Updates

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SFCC Alert – Friday, May 8, 2026: Canvas Outage Resolved at SFCC

The recent global Canvas outage has been resolved, and access to the platform is now available.

The interruption to service was related to a cyberattack on Canvas’ parent company and developer, Instructure. SFCC was not targeted directly, but connectivity was impacted by the outage. SFCC’s IT Services has security measures in place for cyberattack events, and Instructure has stated that no student, faculty or staff data has been compromised at SFCC.

IT Services is taking precautionary measures to maintain the security of student and faculty data, including reset connections with several third-party software providers to re-establish security. Connection to several third-party platforms may be temporarily impacted. Program leadership is developing contingencies to continue normal operations through the remainder of the semester. The Center for Teaching and Learning will provide additional communication to faculty to assist with these contingencies.

We encourage Canvas users to take precautionary measures and use cybersecurity best practices:

• Verify the sender’s email address carefully; official Canvas or SFCC messages will never request passwords or sensitive information.
• Do not click links or open attachments from unexpected or suspicious emails, even if they appear to reference Canvas. Go directly to Canvas through Okta.
• Be cautious of messages creating a sense of urgency or alarm.
• When in doubt, access SFCC’s systems through Okta directly by typing https://sfccmo.okta.com into your browser rather than using email links.
• Block and report suspected phishing emails using the Mimecast tool located in Okta.

Your continued awareness helps protect both your account and our academic systems. If you have questions or concerns, please contact the IT Services 24/7 HelpDesk for assistance at (866) 295-3070.

We appreciate your attention to this matter.