Sometimes it takes a while to get used to online classes. But whether you’re on campus or not, we’re here to offer support! From ordering your books online to getting assistance when you need it, we offer a host of services to help you succeed.

Visit the links below for more information.

Technical Support

We offer technical support 24/7 for students enrolled in SFCC courses. Call extension 7711 (on campus) or toll-free at (866) 295-3070 (off campus) for help.

Student Help Desk

Would you rather talk to someone in person? Just stop by the Student Help Desk in the Hopkins Student Services Center, Room 719. Hours are 8 a.m. to 5 p.m. Monday-Friday.

20 Tips to Help You Succeed Online 

  • Access the class the day it opens so you’ll be aware of all expectations.
  • Read all material under “Getting Started.” That’s where you’ll find the syllabus, attendance policy, course schedule, etc. Most of your questions will be answered in “Getting Started” or through your instructor’s emails.
  • Print your syllabus! It will have information about the instructor and course in case you have trouble signing in or contacting your instructor.
  • If you sign up for online classes, you must have a working computer to complete your assignments—either a personal computer or one in a library. Do not rely on a smartphone to complete assignments.
  • Don’t procrastinate! Submit assignments on time. Falling behind can lead to failure in the course.
  • Check your campus email and Blackboard Course Shell daily. Watch for updates, announcements and changes in schedule.
  • Read everything your instructor posts. You never know when instructors might make updates or give helpful hints.
  • Make sure you have a time and place to work undisturbed.
  • Always be prepared! Have a backup device and a plan in the event of an internet outage or other technical problem.
  • Try to create and maintain a schedule as if you were actually going to class on campus. Set specific days and times to login and complete assignments.
  • Create a calendar, planner or course agenda to keep track of the module assignments, and check them off as you complete and submit them.
  • Remember to communicate professionally and use proper “netiquette.” Proofread everything before submitting.
  • Be respectful of other people’s cultures and viewpoints.
  • Make the most of online discussions. Use instructor and student interaction as a learning tool.
  • Develop a meaningful connection with fellow students. Online connections promote a sense of being a learner among other learners.
  • Respect your instructors. Remember, they are still instructors; they’re simply using a different method to teach.
  • Ask your instructor for tips on how to succeed or for help with anything you don’t understand. Always try to contact your instructor before contacting other staff when there is an issue with the course. Problems can almost always be worked out by contacting the instructor first.
  • Know when to ask for help, and don’t wait! Contact your instructor, or use SFCC’s free Tutoring Services.
  • Complete larger assignments or your least favorite assignment first. Break larger assignments down into more manageable chunks of work.
  • If offered the chance to earn extra credit, do it! You never know how the extra points might help your grade at the end of the course.

Toll Free (877) 311-7322

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