{"id":54,"date":"2015-11-13T12:23:53","date_gmt":"2015-11-13T12:23:53","guid":{"rendered":"https:\/\/www.sfccmo.edu\/offices-services\/offices-services\/information-technology-services\/get-support\/"},"modified":"2026-01-05T11:11:15","modified_gmt":"2026-01-05T17:11:15","slug":"support","status":"publish","type":"page","link":"https:\/\/www.sfccmo.edu\/offices-services\/its\/support\/","title":{"rendered":"Support"},"content":{"rendered":"

Find the resources and support you need for technology! We offer a 24\/7 Central Help Desk, step-by-step guides for students and employees, an ITS Knowledge Base<\/a>, and more.<\/p>\n

We provide support for faculty and staff who use technology in and out of the classroom, and help students access technology resources to make classes go smoothly.<\/p>\n

\n

Get Help Now<\/h2>\n

ITS offers a 24\/7 Central Help Desk to assist with technology requests and incidents for students, faculty and staff. Call extension 7711<\/strong> (on campus) or (866) 295-3070<\/strong> (off campus). Walk-ins are welcome.
\n<\/a><\/p>\n<\/div>\n

ITS Knowledge Base<\/h2>\n

We want you to have the resources to help you with your technology needs at SFCC. The ITS Knowledge Base<\/a> has guides to help you set up your email on your phone, connect to the network, learn about Experience, and more.<\/p>\n

<\/a>Submit a Service Request through Service-Now (SNOW)<\/h2>\n

Faculty and staff can submit ITS service requests through the ticketing system called Service-Now (SNOW). With SNOW you can check the status of your submitted tickets and leave comments to communicate with the staff working on your requests.<\/p>\n

\n

Service-Now Help Desk Login<\/a><\/p>\n

 <\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

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