Office Phone

Place a Long Distance Call

STEP 1

First dial ‘8‘ and then dial the phone number as you would normally.

STEP 2

You will be prompted for a long distance calling code.  Enter your 6 digit code followed by the # sign.

STEP 3

The system will connect your call.

Buttons

Cisco Phone Graphic

1Handset and Handset light stripIndicates whether you have an incoming call (flashing red) or a new voice message (steady red).
2Programmable feature buttons and line buttonsPhone Lines Button Graphic Access your phone lines, features, and call sessions.
3Softkey buttonsPhone Functions Button Graphic Access functions and services.
4Navigation clusterNavigation ring and Select Phone Navigation Ring Graphic button. Scroll through menus, highlight items, and select the highlighted item.
5Hold/Resume, Conference, and Transfer

Hold/Resume Hold Resume Button Graphic Place an active call on hold and resume the held call.

Conference Phone Conference Button Graphic Create a conference call.

Transfer Phone Conference Button Graphic Transfer a call.

6Speakerphone, Mute and Headset

Speakerphone Phone Speakerphone Button Graphic Toggle the speakerphone on or off. When the speakerphone is on, the button is lit.

Mute Phone Mute Button Graphic Toggle the microphone on or off. When the microphone is muted, the button is lit.

Headset Phone Headset Button Graphic Toggle the headset on or off. When the headset is on, the button is lit.

7Contacts, Applications and Messages

ContactsPhone Contacts Button Graphic Access personal and corporate directories.

Applications Phone Applications Button Graphic Access call history, user preferences, phone settings, and phone model information.

Messages Phone VoiceMail Button Graphic Autodial your voice messaging system.

8Volume buttonPhone Volume Button Graphic

Adjust the handset, headset, and speakerphone volume (off hook) and the ringer volume(on hook).

Screen

Phone Screen Graphic

1At the top of the screen is the header row. The header row displays the phone number, current date and time, as well a number of icons. The icons display when features are active.
2The middle of the phone screen displays the information associated with the line and feature buttons on the phone.
3The bottom row of the screen contains the softkey labels. Each label indicates the action for the softkey button below the screen.

Navigation

Use the outer ring of the Navigation cluster to scroll through menus. Use the inner Select button of the Navigation cluster to select menu items.

Phone Arrow Graphic

If a menu item has an index number, you can enter the index number with the keypad to select the item.

Softkey, Line and Feature Buttons

You can interact with the features on your phone in several ways:

  • Softkeys, located below the screen, give you access to the function displayed on the screen above the softkey. The softkeys change depending on what you are doing at the time. The More  (3 dots) softkey shows you that more functions are available.
  • Feature and line buttons, located on either side of the screen, give you access to phone features and phone lines.
    • Feature buttons—Used for features such as Speed dial or Call pickup, and to view your status on another line.
    • Line buttons—Used to answer a call or resume a held call. When not used for an active call, used to initiate phone functions, such as the missed calls display.

Feature and line buttons illuminate to indicate status:

  • Green Button Graphic Green, steady—Active call or two-way intercom call
  • Green Button Graphic  Green, flashing—Held call
  • Yellow Button Graphic Amber, steady—Privacy in use, one-way intercom call, Do Not Disturb (DND) active, or logged into a Hunt Group
  • Yellow Button Graphic Amber, flashing—Incoming call or reverting call
  • Red Button Graphic Red, steady—Remote line in use (shared line or Line Status)
  • Red Button Graphic Red, flashing—Remote line on hold

End a Call

  • Hang up the handset.
  • If you are using a headset, press the End Call Button Graphic Headset button or the EndCall softkey.
  • To end a speakerphone call, press the  Speakerphone Button GraphicSpeaker button or the EndCall softkey.

Transfer a Call

  • From a call that is not on hold, press Transfer Transfer Call Button Graphic.
  • Enter the other person’s phone number.
  • Press Transfer Transfer Call Button Graphic again.

Start a Conference Call

  • From an active call, press Conference Conference Call Button Graphic.
  • Dial the number of the next party.
  • When the call connects, press the Conference Conference Call Button Graphic button again to add the new party to the existing call.  Limit: 3 (Including yourself)

View Missed Calls

  • Press the Applications Button Application Button Graphic .
  • Press the round Select Button on the Navigation Pad to choose Recents.
  • Use the Up/Down arrows on the Navigation Pad to scroll through your missed calls.
  • To return the call, highlight the call and press the More … (3 dots) softkey.  Press the EditDial softkey and add an 8 and 1 in front of the number for off campus numbers.

Pickup a Group Call

  • Go off-hook or press Speakerphone Speakerphone Button Graphic or Headset Headset Button Graphic on any phone that has a Call Pickup group associated with it.
  • Press the PickUp softkey.
  • Press the Answer softkey.

Conference Call for Multiple Participants

STEP 1

From any office phone, pick up handset

STEP 2

Press the ‘more’ button twice

STEP 3

Press the ‘meet me’ button

STEP 4

Dial 7175

STEP 5

Have the other participants call in (off-campus) 660-596-7175 or on campus 7175.

If 7175 is being used elsewhere on campus, use #7174 instead.

Checking Voicemail from Off Campus

SFCC supports 3 ways to check your Voice Mail from off campus.

Option 1

Listen to the message in your email.  All voice mail boxes forward a copy of the voice mail to your email address. 

Option 2

Use the Voice Messages tab in Jabber.

Jabber Voice mail

Option 3

From any outside phone

STEP 1

Call you phone number.

STEP 2

Wait for your Voicemail to pickup, then enter the asterisk key * .

STEP 3

When prompted to enter a number, enter you 4 digit extension.

STEP 4

When prompted, enter you VoiceMail PIN.