Office Phone

Place a Local or Long Distance Call

Buttons

1	Handset and Handset light strip	Indicates whether you have an incoming call (flashing red) or a new voice message (steady red).
2	Programmable feature buttons and line buttons	Access your phone lines, features, and call sessions.
3	Softkey buttons	Access functions and services.
4	Navigation cluster	Navigation ring and Select button. Scroll through menus, highlight items, and select the highlighted item.
5	Hold/Resume, Conference, and Transfer	Hold/Resume Place an active call on hold and resume the held call. Conference Create a conference call. Transfer Transfer a call.
6	Speakerphone, Mute and Headset	Speakerphone Toggle the speakerphone on or off. When the speakerphone is on, the button is lit. Mute Toggle the microphone on or off. When the microphone is muted, the button is lit. Headset Toggle the headset on or off. When the headset is on, the button is lit.
7	Contacts, Applications and Messages	Contacts Access personal and corporate directories. Applications Access call history, user preferences, phone settings, and phone model information. Messages Autodial your voice messaging system.
8	Volume button	Adjust the handset, headset, and speakerphone volume (off hook) and the ringer volume(on hook).

Screen

Navigation

Use the outer ring of the Navigation cluster to scroll through menus. Use the inner Select button of the Navigation cluster to select menu items.

If a menu item has an index number, you can enter the index number with the keypad to select the item.

Softkey, Line and Feature Buttons

You can interact with the features on your phone in several ways:

• Softkeys, located below the screen, give you access to the function displayed on the screen above the softkey. The softkeys change depending on what you are doing at the time. The More … (3 dots) softkey shows you that more functions are available.
• Feature and line buttons, located on either side of the screen, give you access to phone features and phone lines.
  • Feature buttons—Used for features such as Speed dial or Call pickup, and to view your status on another line.
  • Line buttons—Used to answer a call or resume a held call. When not used for an active call, used to initiate phone functions, such as the missed calls display.

Feature and line buttons illuminate to indicate status:

•  Green, steady—Active call or two-way intercom call
•  Green, flashing—Held call
•  Amber, steady—Privacy in use, one-way intercom call, Do Not Disturb (DND) active, or logged into a Hunt Group
•  Amber, flashing—Incoming call or reverting call
•  Red, steady—Remote line in use (shared line or Line Status)
•  Red, flashing—Remote line on hold

End a Call

• Hang up the handset.
• If you are using a headset, press the  Headset button or the EndCall softkey.
• To end a speakerphone call, press the  Speaker button or the EndCall softkey.

Transfer a Call

• From a call that is not on hold, press Transfer .
• Enter the other person’s phone number.
• Press Transfer  again.

Start a Conference Call

• From an active call, press Conference .
• Dial the number of the next party.
• When the call connects, press the Conference  button again to add the new party to the existing call.  Limit: 3 (Including yourself)

View Missed Calls

• Press the Applications Button  .
• Press the round Select Button on the Navigation Pad to choose Recents.
• Use the Up/Down arrows on the Navigation Pad to scroll through your missed calls.
• To return the call, highlight the call and press the More … (3 dots) softkey.  Press the EditDial softkey and add an 8 and 1 in front of the number for off campus numbers.

Pickup a Group Call

• Go off-hook or press Speakerphone  or Headset  on any phone that has a Call Pickup group associated with it.
• Press the PickUp softkey.
• Press the Answer softkey.

Conference Call for Multiple Participants

STEP 1

Checking Voicemail from Off Campus

SFCC supports 3 ways to check your Voice Mail from off campus.

Forward Calls