Jabber (Soft Phones)

Quick Start Guide

Jabber can be used off campus make and receive phone calls from your SFCC campus phone number, check SFCC voice mail, and instant message other employees. 

Jabber is available on SFCC laptops/surfaces connected to campus with the FortiClient VPN or on a personal device through RemoteCampus.  

Please consult our Quick Start Guide on how to use Jabber.

Place an outside campus call

STEP 1

First dial ‘8‘ and then dial the phone number as you would normally.

STEP 2

If you dialed a long distance number you will be prompted for a long distance calling code.  Enter your 6 digit code using the keypad, found by clicking the Keypad icon (circled below.)  

Jabber Keypad

STEP 3

The system will connect your call.

Forwarding your phone in Jabber

To forward your phone in Jabber to a personal number,

STEP 1

Click on the little screen icon in the lower left hand corner of Jabber.

Forwarding Jabber Icon

STEP 2

Select Forward calls to > New Number.

Forward to new number

STEP 3

Enter your the personal phone number to forward the calls to. 

  • Enter an 8 in front of the 7 digit local number.  Example 85551234.
  • No long distance forwarding is allowed.

Transfer a Call

STEP 1

  • From a call that is not on hold, click More then click Transfer

Jabber more

STEP 2

  • Enter the other person’s phone number.

STEP 3

  • Press Transfer Transfer Call Button Graphic again.

Change default Audio and Video

Follow the below directions to change your default headphones, mic, and web camera in Jabber.

STEP 1

In Jabber click on the gear in the upper right hand corner of Jabber.  Select File > Options.

Jabber Options

STEP 2

Select the Audio tab.

Jabber audio options

STEP 3

Click Advanced > > at the bottom of the Audio tab.

STEP 4

Use the arrows along the right hand side to move your preferred speaker/headphones and microphone.

Jabber advanced audio options

STEP 5

Click OK.  

STEP 6

Repeat steps 1 through 5 to set your preferred camera, on step 2 click Video.

Install Jabber

If using a SFCC Laptop or Surface login to the FortiClient VPN.

STEP 1

Click on the Window’s button in the lower left hand corner. 

Windows Button

STEP 2

Type Software Center and the search window will open.

Click on Software Center.

Software Center

STEP 3

Click on Cisco Jabber

Software Center Jabber

STEP 4

Click Install

STEP 5 

When the installation is complete close Software Center.

STEP 6 

Open Jabber.

Jabber Errors

Make sure you are connected to FortiClient if on an SFCC laptop or surface.

If you encounter a certificate error, please perform one of the two options below.

Option 1:

Clicking Accept to all 4 Certificate not valid warnings.

Certificate Warning

Option 2:

STEP 1

Close Jabber.

STEP 2

Click on the Window’s Button

Windows Button

STEP 3

Type gpupdate /force

A black screen will popup and run for a few seconds while your computer updates.  It will then automatically close.

STEP 4 

Reopen Jabber