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ITS Knowledge Base
We want to help you find answers to your technology questions quickly. Our ITS Knowledge Base includes step-by-step guides to help make using technology on campus easier. It’s one more resource to help you complete your studies and work efficiently.
Recently Added
- Set up Microsoft Exchange Email on an Apple iPhone & iPad
- Set up Microsoft Exchange Email on a Windows Phone
Help
Enter a ticket through SFCC Service-Now Online Help Desk .
Cloud Status Page
Okta (Specific instance requires login)
Ellucian Products (Requires login)
Kace
Equipment Loan Policy
Terms and conditions for the loan of equipment from State Fair Community College:
SFCC recognizes the critical role of technology access to academic success. In cases where students have applied for financial aid but are delayed in receiving funds, or in cases where students experience technology problems with their personal computing technology, they may request a short-term laptop loan upon acceptance of the following terms and conditions.
- I agree to the terms of SFCC’s Acceptable Use Policy (8200) and Regulation (8200)
- I agree to be completely responsible for the safety, cost and repair/replacement of any equipment checked out to me for the entire time I have the equipment.
- I agree to pay, in full, the replacement cost of the equipment (up to $950) or parts that are lost, stolen or damaged beyond repair while in the possession of the equipment.
- I agree to pay, in full, the cost of repair of the equipment returned in a condition inferior to the condition in which it was when checked out.
- I agree to accept the SFCC staff member’s judgement in all of the aforementioned matters regarding equipment condition and return.
- I agree to return equipment by the due date, as determined by the SFCC staff. Equipment is generally available for one month.
- I have read all of the above terms and conditions, and agree to the provisions listed.
Secondary Email Reminder
Your User Profile is missing a value for the Secondary Email attribute for password resets. To remove this prompt, please navigate to the following on your Okta Dashboard:
- Click on your first name drop down at the top of the screen and click Settings.
- Under Personal Information click Edit
- Add a valid non SFCC email address to the Secondary Email address field.
- Click Save
Bitlocker
All SFCC Employee laptops and surfaces are encrypted per SFCC Regulation 8400. Encryption prevents the data saved on the laptop from being opened or read should the laptop be lost or stolen.
Microsoft Bitlocker is used to encrypt the laptop or surface. Employees are given an 8 digit code that must be entered when the laptop or surface is turned on. It is the employees responsibility to keep this code secret. Employees must not store this code with the laptop or surface (do not write the code on a post-it stuck to the laptop).
If an employee finds themselves locked out of the laptop they are to contact the Help Desk for a special unlock code. The ticket will be escalated to onsite ITS staff who will verify identity prior to issuing this code.
Any lost or stolen laptops or surfaces must be reported immediately to ITS.
Call the ITS Help Desk at (866) 295-3070 24x7x365 or submit a ticket online through Service-Now.
Jabber (Soft Phones)
Working Remote
Canvas
Email Protection
Audio & Video
Student Email Migration Spring 2019
Windows
Classroom Technology
Banner
New Wired Network
ReserveIt
Starfish
Zoom
Access Zoom through Canvas.