<?xml version="1.0" encoding="UTF-8"?><item href="/directory/ficken-shayla.php" dsn="faculty"><email>sficken@sfccmo.edu</email><first_name>Shayla</first_name><last_name>Ficken</last_name><title>Executive Assistant to the Vice President</title><department>Educ and Student Support Services</department><pronouns/><phone>6605967124</phone><fax/><office/><office_hours/><image><img src="" alt="Placeholder"/></image></item>