New Phone FAQ
How to:
General Information
How To:
Q: How do I transfer a call to another number?
- When you answer a call the functions on the soft-key buttons (located just below your LCD screen) change.
- Select Transfer
- Enter the number you want to transfer to
- Press Transfer again.
- This sends the call directly to the specified number.
Q: Can I talk to the transfer recipient before transferring a call?
- Yes, when you answer a call the functions on the soft-key buttons (located just below your LCD screen) change.
- Select Transfer
- Enter the number you want to transfer to
- Wait for the recipient to answer, after introducing the caller
- Press Transfer to complete the call
Q: Can I create a conference call on my VoIP phone?
Yes, you may conference up to three calls.
- Call the first number
- Press the More soft-key
- Press the Confr key
- Enter the recipient’s phone number
- Wait for the call to connect
- Press Confr again to add a second recipient
- Repeat to add additional participants
If you need more than 3 participants, submit a HelpDesk ticket at extension 7711 and a conference session will be set up for you. Please provide advanced notice of the date/time of the call.
Q: How do I pick up another person's call?
If you are in a call pickup group, you will see the call from >> to on your LCD display. Lift the handset and press the PickUp softkey, when your phone rings, press Answer softkey. You will need to select PickUp before the third ring.
Q: I missed phone training. How do I setup voicemail?
On your phone press the Message button. You’ll be asked for your password. The default password is 135. You will be prompted to change it. After you have changed your password you will be guided through a voicemail setup.
Q: How do I check my voicemail from another phone on campus (not your phone)?
Dial your four digit extension followed by the * key. When prompted for your ID (not your password), enter your four digit extension. When prompted for your password, enter your password and press the # key.
Q: How do I program my speed dial keys?
To log on the web to add speed dials on your phone you will need to:
Open Internet Explorer web browser
Please Note: The first time you log on your password will be the number given in training. After a successful logon you will be at the welcome page, please select Change Password and follow prompts to change your password.
Once logged in:
- Select the link Add/update your Speed Dials
- Scroll to Speed Dial Settings not associated with a phone button
- Enter a phone number in the Speed Dial field followed by '#'. (No hyphens)
- Enter a description in the Display Text field
- Press Update by scrolling to the bottom of the screen
- Logoff when you are finished
- Note: The Display Text does not show up on your LCD screen. The Speed Dial field will not accept Authorization Code numbers, these must be entered manually after the number is dialed and you hear the stutter tones
Q: I’ve added Speed Dials to my phone, how do I call them?
- Enter the desired Speed Dial number before picking up the handset
- Select AbbrDial from the soft-keys (located just below your LCD screen)
- Enter your Authorization code number if you are making a long distance call
- Pick up the handset if you do not wish to use the speaker function
Q: How do I make a local call?
Press 9 for an outside line, and then enter the 7 digit number.
Q: How do I make a long distance call?
Press 8 for an outside line. After you hear dial tone, then you can enter the 10 digit phone number (no leading 1 required). When prompted, enter your Authorization Code (formerly known as TIN) and #.
Q: How do I send a fax long distance?
Press 8 for an outside line. After you hear dial tone, then you can enter the 10 digit phone number (no leading 1 required). When prompted, enter your Authorization Code (formerly known as TIN) and #.
Q: When I make a long distance call my Authorization Code doesn't work?
Press 8 for an outside line. After you hear dial tone, then you can enter the 10 digit phone number (no leading 1 required). When prompted, enter your Authorization Code (formerly known as TIN) and #. If this doesn't work please 7711 and open a work order.
Q: How do I bypass voicemail greeting?
When you want to leave a message on an SFCC voicemail box you can press the # key to bypass the greeting. After you hear the beep you can leave your message.
General Information:
Q: What is Voice over IP (VoIP)?
In VoIP, voice is digitized and then put into data packets and sent across the SFCC data network. To use VoIP, users must have digital IP phones.
Q: What's different about VoIP? What's the same?
VoIP provides high-quality telephone service. In addition, since the IP phones are digital and have an LCD screen display, there are additional features and functionality. For example, all phones will have Caller ID, and you can store a personal address book and speed dial list through a Web interface. Calls leaving the college will continue to use the public telephone network supplied by BellSouth and other carriers.
Q: I heard that because of VoIP, I have to have a four digit extension. Why is that?
SFCC has implemented four digit extensions primarily to support E911. E911 requires that each user extension have its own phone number from the outside (seven digits). SFCC aquired a block of numbers that in the 596-72xx, 596-73xx, and 596-74xx range.
Q: What is a direct number?
Your direct number is the number assigned to you that people can call from outside of SFCC and will ring directly to your phone.
Q: What is my new extension and direct number?
Your new extension is your old extension preceded by a 7. If your extension was 845, then your new extension is 7845. Your direct phone number is your new extension with a 596 prefix. So, in this case the direct number is 596-7845.
Q: How reliable is VoIP? I'm nervous about my phone calls going over the SFCC data network.
The main components of the VoIP system are the IP telephone sets, the wiring inside the college buildings, the Cisco routers and switches that direct the voice calls to the correct telephone number, and the Call Manager, which is the "brains" of the network. We know that the reliability of Voice over IP depends on the stability of the underlying data network. Our goal is to have the data network up and available 99.999% of the time. We have implemented a number of procedures to insure this reliability.
In addition, we will be powering the IP phones through the Ethernet cord, so that a separate power supply is not necessary. All of the routers, switches, and the Call Manager will be on a UPS, or Uninterruptible Power Supply, which provides backup power for a short time in the event of a power outage. These improvements will keep the network up and working even during a power failure for a limited time.
Q: If the data and the voice share the same network, won't they interfere with each other?
The SFCC campus network has a large amount of bandwidth, which allows it to be subdivided into Virtual Local Area Networks or VLANs. The voice and data traffic move on separate VLANs, so that they won't interfere with each other. It's true that they share many components of the network, like the Cisco routers and switches, but thee traffic is essentially separate and can not interfere.
Q: What about fax machines and modems?
All fax machines and modems will be placed behind a voice gateway, which functions to put the device on the VoIP network using existing wiring. These lines will be charged the same as any other VoIP phone line; long distance fax transmissions require authorization code (formerly TIN) to be entered.
Q: What about my cordless phone?
Cordless phones are not currently available.
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