State Fair Community College

5R1 Results of leading and communicating

What are your results for leading and communicating processes and systems?
The overall results of the 2008 CQS show significant progress in the college’s focus on valuing people and ensuring that all employees succeed. Of the 166 respondents who took the survey in 2008, 74 percent rated their overall impression of quality at SFCC as either good (65 percent) or excellent (9 percent). Twenty percent rated their overall impression of quality as average, while 6 percent rated quality as either below average (4 percent) or inadequate (2 percent).
Comparison data between “how it should be” and “how it is now” increased in all eight categories between 2007 and 2008 (see Figure 5R1.1). The combined percentage of excellent and good responses increased from 65 percent to 74 percent. The combined percentage of below average and inadequate responses decreased from 12 percent to 6 percent.

For the third year in a row the quality improve- ment category identified as needing the greatest attention is Employee Training and Recognition. This is indicated by the largest performance gap overall (1.283) by all three employee groups (support/classified staff, department chairs and administrative/ professional. Nationally, this category is the largest performance gap category at two-year colleges (1.331) and all other institutions (1.303). While this category needs to remain a priority, it should be noted that the college’s overall gap of 1.283 is less than the national norm.

Figure 5R1.1 2008 results compared with survey from 2006, 2007 and 2008

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